FAQ

How long does the dispatch take?
Our aim is to get your order to you as quickly as possible. Once you have placed your order, we need 1-2 working days to process it. Once your order has been processed, it will be dispatched and will normally be with you within 7-14 working days.

What are the return conditions for Sofia London?

To initiate a return, you have 14 days from the receipt of your order. The items must be unused, unworn, and unwashed, with all original labels and tags attached. The product must also be in its original packaging.

How do I start the return process?

To start the return process, please contact our customer service team at info@sofia-london.com. They will provide you with a return address and a return form to include in the package.

Who bears the cost of shipping for returns?

The customer is responsible for the cost of shipping for returns. We recommend using a delivery service with a tracking code to ensure the package's safe return.

How long does it take to process a return and receive a refund?

Once we have received your return and confirmed that it meets the requirements, we will inform you by email. Please allow up to 7 days for us to process the return and refund your money.

What should I do if I receive damaged or incorrect items?

If you have received damaged or incorrect items through no fault of your own, please take photos of the problem and contact us with your order number and an explanation of the incident.

Where does Sofia London deliver?

We only deliver within the United Kingdom.

Contact

Business address:

Sofia London by Naranu Prague s.r.o.

Chotěbuzská 198, Benice, Praha 113, 103 00, Czech Republic

Company number: 04270452